Frequently asked questions

If you need help with your order or have a question about one of our products, please read the frequently asked questions below. If you can't find your answer there, please get in touch with our support team via support@libertyandeagles.com email address.
How long will it take to receive my order?

Delivery Timeframes

  • Order Cut-Off Time: 5:00 PM EDT. Orders placed after this will be processed on the next working day.
  • Processing Time: 1–3 working days (Monday to Friday).
  • Transit Time: 6–9 working days (Monday to Friday).
  • Estimated Total Delivery Time: 7–12 working days from the date of order.

For more details, please review our Shipping Policy.
Do you offer free shipping?

Yes. We offer free shipping on all orders within the USA. For more information, please review our Shipping Policy.
What if I receive a defective product?

If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days. For more details, please review our Return Policy.
Can I cancel my order after it’s placed?

Yes. We offer a 24-hour cancellation window. Please Contact Us within this timeframe to cancel your order.
What is your return policy?

We provide a simple, easy return process for all eligible items. For complete details, please review our Return Policy.
When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear in your original payment method within 7 business days, depending on your bank or payment provider.
For more information, please review our Refund Policy.
Do you offer any warranties?

Yes. We provide a 30-day easy return on all purchases. For more details, please review our Return Policy.
How can I contact customer support?

You can reach us by emailing support@libertyandeagles.com or by directly calling us +1 (516) 550-1700 or through our Contact Us page. we do our best to reply within 1-2 business day via e-mail.
Do you ship internationally?

No. We currently ship exclusively within the USA.
Can I place a bulk order for my business or organization?

Yes. We accept bulk orders. Please Contact our customer service team for details.
What is the process for exchanging a product?

We accept exchanges for eligible items. For full instructions, please review our Return Policy.
How can I track my order?

You can track your order by using the tracking details provided in your confirmation email once your order has been shipped.
For step-by-step instructions, please review our Track Order page.